Our turn around time is 7 days from the day you paint meaning if you paint on a Monday you can pick up your fired piece the following Monday. Unfinished work can be taken home and the painter can return to finish at any time with no added charge. We take our last painters an hour and a half before closing to ensure enough painting time. Expect to set aside between 1 1/2 – 3 hours to paint depending on the project. Our staff is on hand every day to help with instruction and painting technique. Pottery painting is fun for any age and we have hundreds of shapes to choose from. We only recommend reservations on weekends and for special events. Ha - no argument! We left and breathed a sign of relief that we didn't waste any more time or money (thank goodness we weren't given a gift card!) there in a place where customers appear to be treated as if they don't matter at all.We are an open studio and welcome walk-ins 7 days a week. I understand that sometimes things come up and you can't deliver on what you said you'd do, but you need to communicate that! The studio is so small that there's no way we weren't able to be found if this lady would've looked for us to let us know that someone else with a reservation actually was going to be using that table, so why didn't anyone update us on the situation? At this point I had no desire to support a place that offered such poor service, so I looked at my husband and asked if he wanted to just leave - "yep". Good customer service means communicating with the customer, and they failed miserably at that. Our "friend" from behind the desk was nowhere to be found, and there were no other vacant tables in the studio. We got to the table and it now had a sign on it stating it was for Terra (I'm not Terra) for however long. So now the part about the overpriced pottery - seriously? $16 for an unglazed cereal bowl? As someone who has worked with clay before and knows the cost of clay, let me just throw it out there that that is more than the cost of an entire block of clay! I get that it's supposed to be about the experience, but how great of an experience would it really be knowing you paid such exorbitant prices for a dish (or whatever you picked)? Despite this, we picked out our pieces and went to sit at the table which had at this point been cleared off and set up for us - well, we thought it was for us. I watched to see if the lady was going to start clearing the table, and after about five minutes she finally did. Not helpful since we were already there and reservation-less, and maybe you should put that on the site? I started to ask a question when she said, "If you guys want to look around and pick your pieces then I guess I can clear off that table over there for you to use," gesturing to a vacant table nearby. "Right, but you should make a reservation because sometimes it gets busy like on the weekends." Okay. She asked if we had a reservation, I told her no since the website indicated it was not necessary to make one as a smaller group. I said hello, explained that we had 3 people in our party, and that it was our first time coming to Color Me Mine. When we arrived and I walked up to the counter, I was curtly greeted with what felt like an obligatory "hi". We were a party of 3 so I figured I'd skip the reservation to give us a little more flexibility on arrival time (nice to have that flexibility with a preschooler!). I assumed this meant they would have the space to accommodate smaller groups that would walk in. We checked the website in advance to see if we needed to make a reservation, but the website states, "We accept reservations and walk-ins!" and I also read that reservations were recommended for large parties, but not necessary for smaller ones. A family member gave us money for Christmas to go to Color Me Mine, so we were excited to finally have a weekend open to do it.
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